Instead of engaging in heated, free-for-all debates that often lead nowhere, consider using a version of the IMAGO conversation process. This approach ensures that everyone's opinions are heard and understood fully.

In Part 1 of this conflict management series, we explored the importance of understanding our own and other team members' conflict styles. Here in Part 2, we will delve into specific mindsets that individuals and teams can adopt to change their perception of conflict and handle it in a way that yields positive team outcomes.

When team members are able to stay relationally engaged in the midst of conflict (regardless of outcomes), they tend to walk away feeling respected and empowered, instead of drained and angry. This provides them with more energy to truly connect with their loved ones outside of work, which in turn leads to a more fulfilling life. What better gift can you give people than that?