Let's be honest: it's important that managers don't suck. Leaders have a tremendous impact on your organization...for better or worse. Effectively equipped, they engage employees and set the stage for greater morale, collaboration, creativity, and productivity. In fact, decades of research show that skilled management is essential to the overall health and vitality of an organization.

Our workshop series "Managing with Mind and Heart" (the first five workshops described below) has permanently improved the culture in organizations and management teams all around the country for two decades. 

Even more, we bring the training to you. Our workshops are interactive and engaging, extremely practical (your managers will walk away with dozens of ready-to-use sustainable management skills) and customizable for your organization's specific needs.


We are happy to tailor our workshops to fit your needs, budget and time frame. We can offer the entire range of workshops to manager groups over several months or deliver them a la carte in a combination and quantity that best suits your needs.  



Workshop 1


This workshop is the foundation upon which everything else is built. In it we explore the manager’s role in cultivating trust and respect, empowering employees and creating a healthy workplace. We also introduce and begin learning to practice the Top 15 Management Skills, both individually and collaboratively as a leadership team. And finally, we begin the journey of developing and practicing a set of specific adaptive skills, such as the ability to receive feedback non-defensively, listen so others feel heard, cope with negativity and stress, and many more.

Topics and Skill-Building: 

  • Employee morale (it isn't "touchy-feely") and how to get more of it

  • Learn crucial adaptive skills (a.k.a. relationship skills) for managers

  • Learn how to receive feedback without being defensive

  • Learn to listen like a pro

  • Explore the "power differential" and learn how to use it for good and not evil

  • Discuss and practice the art of personal growth

  • Learn to proactively connect with and engage employees

  • Preview the Top 15 Management Skills


Workshop 2


This fun, interactive workshop explores the four spectrums of human behavior and reveals how administrators, supervisors, and managers can use the Behavior Styles Theory to increase trust, respect, and morale in the well as improve their own effectiveness as leaders.

Topics and Skill-Building: 

  • Discover and gain appreciation for your own behavior style (i.e. why you're so awesome)

  • Understand your impact on others as a manager and/or co-worker (i.e. when others don't recognize our awesomeness)

  • Learn the importance of adjusting your style to better meet the needs of others

  • Identifying different behavior styles among employees

  • Recognize signs of stress and burnout by noticing an individual's behavior style cues

  • Use Behavior Styles theory to enhance meetings, decision-making, and communication


Workshop 3


Managers provide feedback in hopes of getting employees to do more of what's working and less of what's not. But let's be honest: that doesn't always happen. And let's be even more honest: it's not always the employee's fault that it doesn't happen. Efforts to provide feedback, even if well-intentioned, can easily backfire and cause hurt, confusion and apathy among employees. This workshop equips managers with techniques that maximize the effectiveness of workplace feedback and coaching.

Topics and Skill-Building: 

  • Why we bother: the manager's role as mentor and coach

  • Giving and receiving feedback effectively

  • Tools for mentoring and coaching

  • "What are you going to do about it?" Five strategies for dealing with employee issues

  • Performance management: correcting and coaching toward success

  • Crucial conversations made easier

  • Practice, practice, practice!


Workshop 4


From giving and receiving feedback to dealing with destructive gossip and negativity, this workshop provides leaders with the skills necessary for increased employee buy-in and morale and an effective and enjoyable workplace environment.  

Topics and Skill-Building: 

  • Create a positive and professional workplace environment

  • Combat gossip and negativity among employees

  • Master the art of effectively sponsoring change

  • Learn “by-whens” and how to build trust through reliability

  • Practice the 6 decision-making styles that increase employee buy-in and ownership

  • The power of providing employees with recognition and appreciation


Workshop 5


It's one of our most important principles: Do NOT engage in "flavor of the year" type training processes! We want to work with you to help ensure that your management team actually implements the tools being taught, so that your work culture can enjoy permanent success.

Topics and Skill-Building: 

  • Improve your communication and information distribution practices

  • Emails, memos, meetings, newsletters, postings…which ones really work?

  • Plan and facilitate effective and enjoyable meetings

  • What’s in the way of change? (Homeostasis and resistance)

  • Sustaining change - planning for long term success

  • Group commitments and action plans





If leadership means bringing people together to work toward a common goal, then the ability to effectively manage and resolve conflict is crucial for success. People naturally show up in the workplace with different ideas, perspectives, and goals.  A successful leader needs a solid set of skills to prevent those differences distracting from the goal. This seminar introduces the basic concepts relating to conflict management and resolution.

Topics and Skill-Building: 

  • Understand the dynamics of conflict

  • Discover the five styles with which people approach conflict

  • Learn and practice guiding conflict from destructive to constructive

  • Effectively deal with personality types that can provoke conflict

  • Develop third party resolution skills




Organizational success and positive workplace culture depend on the ability of managers and departments to collaborate, communicate, and have each other’s backs. This workshop leads participants through the development of action plans to improve cooperation between managers and departments, as well as discover ways to ensure that our employees work collaboratively with other departments within the organization. 

Topics and Skill-Building:    

  • How to go from coworkers to collaborators

  • Having each others’ backs: interdepartmental teamwork and conflict resolution

  • Learn change-management skills such as sponsorship, proactive communication and more

  • Breaking down the silos



For clients who have completed our series of Managing With Mind And Heart workshops, this customized and highly interactive seminar assesses your progress in learning and applying the skills and behaviors that were taught. We focus on sustainability, resistance, and buy-in, then spend time revisiting previously learned skills and troubleshooting current roadblocks, choosing areas of growth and improvement that are most applicable to the client.

Topics and Skill-Building: 

  • Check-in and assess current management skills/practices

  • Construct strategies for sustainability, buy-in and commitment

  • An introduction to the role of brain science in management

  • Learn how systems thinking can make managing easier

  • Revisit previous training topics and troubleshoot current problems

  • Learn important principles for change management, sponsorship, and proactive communication

  • Action planning for success


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