MANAGING WITH MIND & HEART
ONLINE EXPERIENCE
A VIRTUAL WORKSHOP SERIES | SPRING & FALL 2025
“You can pay employees to give their backs and hands,
but they volunteer their hearts and their brains.”
DR. STEPHEN R. COVEY
Join the thousands of leaders who have learned the Top 15 Management Skills through our eleven-part interactive management workshop, now offered twice a year as a virtual online experience.
CPE Certificates for up to 44 hours of Management Training available upon completion and request.
This series is offered in Spring and Fall.
Use code EARLYBIRD for a 20% discount by September 8th.
Spring 2025 registration is closed. Fall registration ends on September 26th.
Sessions 1 & 2: The Manager’s Mindset | Managing with Mind & Heart
October 7 & 9 | 8:30-12:30 PST
Learning Objective: Embracing the core commitments of an effective people-leader
Personal Growth for Managers | Key learning: Developing a growth mindset
The Morale Mandate | Key learning: Recognizing leadership’s role in creating and maintaining morale
The Top 15 Management Skills | Key learning: Identifying key people-management “deliverables”
Show Caring and Respect | Key learning: Demonstrating to employees that you have their best interests at heart
Grow Your Adaptive Skills | Key learning: Developing emotional intelligence and listening so people feel heard
Manage Your Power Differential | Key learning: Maximizing approachability and receiving feedback nondefensively
Sessions 3 & 4: Proactive Management | Systems Thinking and the Waterline Model
October 14 & 16 | 8:30-12:30 PST
Learning Objective: Learning systemic solutions that improve workplace culture using the four levels of the Waterline Model
Waterline Level 1: Structure
Single-Point Accountability | Key learning: Understanding “systems” using an example of single-point accountability
Clear Expectations (The Personal Success Plan) | Key learning: Establishing clear and collaborative expectations with employees
Accountability Defined | Key learning: Differentiating proactive accountability from simply addressing poor performance
Waterline Level 2: Group Processes
One-on-Ones | Key learning: Building trust and connection through regular, scheduled one-on-ones
Lines of Communication | Key learning: Managing healthy communication channels
By-Whens | Key learning: Committing to reliability and follow-through
Waterline Level 3: Interpersonal
The Art of Giving Feedback | Key learning: Giving feedback clearly, compassionately, and effectively
Waterline Level 4: Intrapersonal
Behavior Styles Homework
Session 5: Understanding People | Behavior Styles
October 21 | 8:30-12:30 PST
Learning Objective: Building trust and respect through understanding our behavior styles
The Four Spectrums of Human Behavior | Key learning: Appreciating our diverse behavioral expressions
Discovering Your Behavior Style(s) | Key learning: Identifying your own combination of styles
What’s Your Vibe? | Key learning: Gaining a working understanding of the four styles and how we impact others
Morale, Meetings, and Managers | Key learning: Exploring each style's basic wants, needs, and expectations
Ranges of Expressions | Key learning: Digging deeper into the ways people express themselves emotionally
Building Trust and Respect | Key learning: Discovering ways to help others show up as their best selves
Creating Your “User Manual” | Key learning: Practicing self-advocacy and increasing others' understanding of you
Your Growth Opportunities | Key learning: Committing to three customized learning and growth strategies
Sessions 6 & 7: Performance Management | Course Correcting for High Performance
October 28 & 30 | 8:30-12:30 PST
Learning Objective: Mastering the art of holding employees accountable while maintaining trust and respect
Navigating Organizational Concerns | Key learning: Learning to select from five key manager responses
The Eight Keys to Effective Performance Management | Key learning: Balancing accountability with supportive leadership
Progressive Conversations | Key learning: Practicing the art of challenging conversations
Staying Connected Relationally (C.A.R.E.) | Key learning: Maintaining curiosity and empathy in your corrective conversations
Dealing with Challenging Responses | Key learning: Navigating defensiveness and resistance while fostering trust
Sessions 8, 9 & 10: Employee Engagement | Meeting Employee’s Needs
November 4, 6 & 12 | 8:30-12:30 PST
Learning Objective: Maximizing employee engagement through meeting five core needs
Your Brain on Workplace Culture | Key learning: Understanding the biology of employee engagement
Status
Recognition and Appreciation | Key learning: Effectively validating employees' contributions, value, and worth
Certainty
Information Distribution | Key learning: Building communication channels that reduce uncertainty and increase trust
Autonomy
The Outcome-Based Mindset | Key learning: Adjusting our mindset toward employee autonomy
Decision-Making Styles | Key learning: Using “smart autonomy” to situationally adapt our decision-making approach
Relatedness
Creating Connection at Work | Key learning: Incorporating the three-part strategy for building workplace community
Triangulation in the Workplace | Key learning: Reducing workplace triangulation and free-floating negativity
Effective and Enjoyable Meetings | Key learning: Facilitating meetings that maximize effectiveness and engagement
Fairness
Actual and Perceived Favoritism | Key learning: Establishing a culture of fairness and belonging
Session 11: Sustaining Change | Avoiding the “Flavor of the Year” Syndrome
November 14 | 8:30-12:30 PST
Key Objective: Creating a sustainable leadership development plan
Avoiding the “Flavor-of-the-Year” Syndrome | Key learning: Embedding leadership skills into an organization's culture
Why Change is Hard | Key learning: Understanding the dynamics of homeostasis and resistance
Sponsorship | Key learning: Establishing and maintaining leadership’s commitment to change
Making Change Sticky | Key learning: Committing to the four R’s of change: Resolve, Require, Remind, and Review
Sustainability Group Project | Key learning: Designing a leadership skills sustainability plan for your organization
Registration Details
$1,725
Nonprofit discount available. Contact us for details.
If you have more than 6 participants, please contact us.
A week prior to the first class, your “Managing with Mind and Heart” curriculum notebook will be mailed to the address you provide during the checkout process. If you are registering multiple people with multiple addresses, you can email us directly: melissa@nashconsulting.com.
Registration is refundable (minus a $100 admin fee) up to two weeks prior to the first session. Register below via one of the options below:
Pay your $250 registration fee now and pay the balance by one week prior to the first workshop date. We will email you an invoice you can pay via check, credit card, or EFT.
Pay the entire workshop cost all at once, refundable up to two weeks prior to the first workshop date (minus $100).
Please contact us with any questions.